At Cheshire, our users are very important to us. If you are experiencing difficulty with the financial planning software, our highly responsive technical support team will work to fix this quickly.
Our business hours are Monday - Friday 8:30 am to 5:00 pm EST. If you are directed to our message center, we will return your call promptly, always within the same business day.
If you run into a problem on the weekend, please email support@cheshire.com from 9:00 am to 5:00 pm EST and someone will respond to your support request as soon as possible.
Get technical assistance quickly:
Phone: (617) 527-4000
Email: support@cheshire.com
To help users get up to speed with Cheshire Wealth Manager quickly, Cheshire offers various ongoing training opportunities.
Training types include,
In-person training held periodically around the country
Private, in-person training at your company's offices
Web-based training
In addition to helping you get the most out of your software, training classes are a great opportunity to network and exchange ideas with other Cheshire users.
If you are interested in scheduling a Cheshire Wealth Manager training, please contact us at (617) 527-4000. We will do our best to accommodate your training needs.
Cheshire Software will be closed on the following holidays. We will not be available for technical support on these days. Any support requests we receive on these days will be returned the following business day.
2025
New Year's Day - Wednesday, January 1
Martin Luther King, Jr. Day- Monday, January 20
Washington's Birthday/President's Day- Monday, February 17
Good Friday- Friday, April 18
Memorial Day- Monday, May 26
Juneteenth- Thursday, June 19
Independence Day- Thursday, July 4
Labor Day- Monday, September 1
Thanksgiving Day- Thursday, November 27
Day after Thanksgiving- Friday, November 28
Christmas Day- Thursday, December 25